Friday, November 20, 2009

Let the Games Begin

I absolutely love Christmas.  I do wait until the day after Thanksgiving to put up my tree and other decorations.  And since that day is just a week away, I'm getting really excited about decorating everything.  I think it's a lot of fun.

Clayton will be 2 in February, so I'm thinking that this Christmas will be even more exciting than last years.  Last year he was just excited to tear paper and not get in trouble for it. 

After much begging on my part, Chad and I decided to get him a kitchen for Christmas.  Clayton loves to help and play when I'm cooking or messing around in the kitchen.  Our kitchen is really big and laid out kinda funny, so we have plenty of room in our kitchen for one of the smaller toy kitchens.  I have been looking for the best deal for about a month now.  A certain store(which shall remain unnamed because I don't want to offend anyone) put out their before Thanksgiving sales.  To my glee, there was a coupon(YAY!!) for $20 off a play kitchen.  I saved the ad and the coupon.  I didn't buy immediately, because I wanted to wait until after the Black-Friday ads came out to see if any other stores were going to have one cheaper than this particular store.  After all the stores that sell toys put out their ads, I determined that this store was going to have the best deal, and I should go ahead and get the kitchen and mark that huge item off of my Christmas list.  Here's where the fun begins.

Tuesday evening, Mom, a friend, and myself went to Hickory to get the kitchen and a few other things.  After much searching I enlisted the help of a rather unhelpful associate.  He couldn't find the kitchen.  In fact, he didn't even know what I was talking about.  Maybe he works in automotive and was just filling in for the toy department that day.  Anyway, after I showed him the add and explained again what I needed, and that no a pink wooden kitchen just wouldn't work for a little boy, then he had an epiphany an knew what I needed.  He looked it up on his little scanner gun thingy, and wouldn't you know they were out of stock.  But, I was told that they would be getting a toy truck shipment that very night, and I could call back in the morning to see if the kitchen was in stock.

I called back on Wednesday.  I first talked to someone in customer service that again had no idea what I was talking about.  After explaining the entire situation again she tells me that the toy truck doesn't even come in until Friday.  Growl!!  I asked to speak to the manager, not because I was upset or angry, but I just wanted to know if they would honor my coupon if that precious kitchen didn't come in before their coupon expired.  The manager ever so politely tells me that they can't issue a rain check, and they will not honor a coupon after the expiration date, even if it is their fault the toy isn't in stock.  I was told to order the kitchen online.  I looked online, and it isn't an online item.  Way to go customer service.

I called back to the Hickory store this morning.  I get to speak to another very, shall we say, helpful, customer service associate and I ask her if the kitchen has come in.  And once again I had to explain the entire story in detail.  After she asks me what the item number is, and I tell her that I have no idea what the item number is.  And hello, why would I know the item number of a plastic kitchen just off the top of my head?  I work for a surgeon, not Fisher Price.  She proceeds to put me on hold...............forever.  When she comes back on the phone, she tells me that no they don't have it, but that the Gastonia store does.  Would I like their number?  Why yes I would.

I call Gastonia, and get another customer service rep. Who hires these people anyway?  They have 4 kitchens in stock as of 9:15 this morning.  Fantastic. I ask them to put one on hold for me, and I will be there late this afternoon to pick it up.  Fail.  They apparently can't put a hold on toys this time of year.  Are you kidding me?  I bit my tongue, and said that I would be there anyway this evening with my coupon in hand to buy that kitchen. 

Who knew that Christmas shopping for a 21 month old would be this stressful.  What's it gonna be like in 10 years when he want the newest Nintendo that hey only made 4 of for the entire southeast?

5 comments:

Joan Carr said...

All part of the Christmas fun for your little ones. I remember one year we had the same dilemma over the "it" Cabbage Patch doll for you. We searched high and low for that doll and finally found one about 50 miles away. Since you and your brother were small your Dad made the toy run in the cold rain for the doll by himself.

Enjoy, Enjoy, Enjoy he will grow up really, really fast and even though this is not the meaning of Christmas at all it changes Christmas when they get older.

Adrienne said...

Oh you guys will have so much fun this year with Clayton! We got Ainsley her first kitchen when she had just turned two right before Christmas and she just loved it! I can't wait to start decorating too!

Allison said...

Oh my goodness! I sure hope Clayton LOVES this toy! :) Im sure he will but man, you are working hard for the little buddy :) Hes so cute, hes worth it though!! :)

I hope you get it without any problems this afternoon.

Jamie Lynn said...

If it's the Kitchen I'm thinking of... I may or may not come over and play with it too:) Hahahaha..

I had one when I was a kid and I LOVED it. So did Chad, haha JKJK I don't remember him playing with it. I was just making a joke that really wasn't that funny!

I GOT YOUR PRESENT AND I'M SUPER DUPER EXCITED FOR YOU TO OPEN IT UP!

Beth.. One Blessed Nana said...

Sorry - but I did get a laugh out of your blog today! I know it wasn't funny to you, but you do have a way with words!

My grandson Eli who is 4, told me he wanted new pots and pans for their play kitchen for Christmas. I love a little boy who knows that cooking is not just for girls! (oh.. by the way... I did get him a box of new pots and pans...)